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Do you treat your customers like royalty?

October 25, 2009 By Emily Leary Leave a Comment

crown

The Customer Kings Awards 2010 are set to celebrate businesses with a truly inspirational customer service focus.

Open to entrants based anywhere in the UK, the awards have recently expanded to include a ‘Commercial’ category for big business, to accompany the historical focus on small businesses.

The following awards are available:

  • Customer Kings Award x 8
  • Commercial Customer King Award x 1
  • Highly Commended Organisations x 8
  • The ‘Winner of Winners’ Award x 1

Entries must be submitted by online by midnight on 18th December 2009. Visit Customer Kings for more information.

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Has your sales team shone through the downturn?

September 28, 2009 By Emily Leary Leave a Comment

Rowing teamwork

With the economic downturn putting pressure on budgets across the board, the job of sales and marketing professionals has proved particularly tough.

If your sales or marketing team has achieved outstanding results in spite of the recession, you may be in with a chance of scooping an accolade at the British Excellence in Sales & Marketing Awards.

There are 13 awards on offer:

  • Sales/Sales & Marketing Director of the Year
  • Sales/Sales & Marketing Team of the Year
  • Sales/Sales & Marketing Team of the Year
  • Sales Trainer of the Year
  • ISMM Student of the Year (sponsored by the ISMM)
  • Sales Manager of the Year
  • Sales Professional of the Year
  • Sales Professional of the Year
  • New Sales Professional of the Year
  • Most Effective Use of Sales Automation
  • Sales Support/Customer Service Team of the Year
  • Telesales Professional of the Year
  • Young Sales Professional of the Year

Each entry costs £35+VAT, but is free to ISMM members. All nominations must be made by 16th November 2009.

The shortlist of six finalists will be publicised on the ISMM website and in Winning Edge magazine, making this a great opportunity for exposure, even before the winners are announced on 11th February 2010.

For more information, visit BESMA 2009.

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Is your organisation acing customer care?

September 25, 2009 By Emily Leary Leave a Comment

Ring bell for service

The BCSC ACE Awards 2010 are open for entries, celebrating customer service excellence in the retail sector.

Organised by the British Council of Shopping Centres, the awards aim to promote and reward best practice in the industry.

The awards are open to businesses that offer a welcoming shopping space that has increased footfall and exceeded customer expectations.

Submissions must be made by 5pm on 16th October 2009. There is an entry fee of £160+VAT and winners will be announced on 2nd March 2010.

Visit the BCSC ACE Awards 2010 for more information.

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Is your call centre a cut above?

June 10, 2009 By Emily Leary Leave a Comment

Phone cans

The CCF European Call Centre Awards 2009 give recognition to call centres and the individuals who work in them. If you have made a real impact in the last year, these awards are for you.

There are 21 categories available for entry in 2009:

  • Best Small Call Centre (50 seats of fewer)
  • Best Medium-Sized Call Centre (50 to 500 seats)
  • Best Large Call Centre (over 500 seats)
  • Best Virtual Call Centre
  • Best Improvement Strategy
  • Best Use of Technology
  • Best Campaign
  • Best Multi-Channel Contact Centre
  • Best Centre for Customer Service
  • Best People Practice
  • Best Outsourcing Partner
  • Best Centre to Work For
  • Corporate Responsibility Award
  • Best Product at Call Centre Expo
  • Contact Centre Manager of the Year
  • Advisor of the Year
  • Small Team of the Year
  • Large Team of the Year
  • Non-European Call Centre of the Year
  • Lifetime Achievement Award
  • European Call Centre of the Year

The deadline for entries is 11pm on Wednesday 24th June 2009. There is no limit to the number of categories you can enter, but there is a charge of £100 + VAT per entry.

For more information, visit the CCF European Call Centre Awards.

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Step forward customer service superheroes

April 16, 2009 By Emily Leary Leave a Comment

Ring bell for service

A business is often only as strong as its relationships with its customers, so commitment to a high standard of customer service is key.

The National Customer Service Awards celebrate excellence in customer service and the impact this can have on businesses and their customers.

There are a total of 23 awards available, divided into three main types.

Individual awards:

  • Customer Service Contact Centre Professional of the Year
  • Customer Service Leader of the Year
  • Customer Service Manager of the Year
  • Customer Service Newcomer of the Year
  • Decade of Excellence
  • The ICS Front-Line Professional of the Year
  • Young Professional of the Year

Team awards:

  • Award for Best Training or Development Project
  • B2B Customer Service Team of the Year
  • B2C Customer Service Team of the Year
  • Back Office Customer Service Team of the Year
  • Customer Service Complaints Team of the Year
  • Customer Service Contact Centre of the Year (over 100 seats)
  • Customer Service Contact Centre of the Year (up to 100 seats)
  • Customer Service Team of the Year – Financial Services
  • Customer Service Team of the Year – Public Services & Education
  • Employer of the Year
  • Front-Line Customer Service Team of the Year
  • The Customer Service Management Team of the Year
  • The Customer Service Team of the Year Award

Innovation and excellence:

  • Best Use of Technology in Customer Service
  • Field Service Award
  • The SOCAP Award for Innovation in Customer Service

Entrants must register their interest by 26th May at a cost of £170.00 + VAT per entry. Once registered, entrants will have until 30th June to get their completed entries in.

Update: The registration deadline has been extended and is now 21st July.

Winners will be announced at an awards ceremony in London on 9th December.

For more information, visit the National Customer Service Awards.

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