May 18, 2012

What price news?

Newspapers

So, Rupert Murdoch wants to charge for all online content from News Corp, which includes The Times and The Sun.

On the one hand, eyeballs are increasingly moving online, so this form of news has to be monetised if publications are to pay journalists’ wages. On the other, news is everywhere, from an abundance of sources, so should the chosen few really have the right to charge? More significantly, would you pay to retain the right to read, or simply go elsewhere?

I posed these questions over on Facebook, and I think the answers are worth reproducing here as they pretty neatly tackle the key issues.

Protecting copyright

David Bennett picked up on the associated copyright implications of charging for access to online content:

My take is that If news costs to produce, why shouldn’t the producer be entitled to charge for it if there is a demand?

I notice that the final para of the article in the Guardian states ‘He accepted that there could be a need for furious litigation to prevent stories and photographs being copied elsewhere: “We’ll be asserting our copyright at every point.”

And that I think is the nub – easy and unauthorized redistribution on the web.

So, how will News Corp police the passing of information it uncovers into the public domain? We can’t own news, just the way it’s presented.

A little rewording and the pulling together of a few additional sources and bloggers could easily push the content into the free domain with little danger of being prosecuted, successfully at least, for copyright theft.

The micro-payment holy grail

But people seem to like their news primarily from the big, established sources with professional journalists. And, as David points out, we already pay for printed media, so how will this pay-per-view system be implemented? And can it be implemented successfully?

Gaz Bailey doesn’t think so:

This is good news as far as I’m concerned, certainly regards the Sun and The [News of the World].

Adopting this model will cut the number of people accessing the content down to the much smaller number who are prepared to pay for it removing more casual readers from the pool, and if NewsCorp et al plan to litigate against anybody they perceive to be recycling ‘their’ content, God forbid that might actually clean the internet up of cretinous celebrity news a bit.

Wayne Smallman has fewer doubts about the micro-payment model in theory, but questions whether it can work it practice:

Now that micro-payments are both practical and acceptable, the idea is doable, but I just can’t see this working somehow.

As a businessman, I totally agree with Murdock’s intention of making money from the web. They are producing the news, so why not?

In practice, and when competing with blogging, micro-blogging and social media, it’s hard to make a business case for what is mostly free.

The genie is out of the bottle…

Subscription model?

So, if we accept that news is worth paying for, says Darren Gallagher, the question is, how much is it worth?

Everything will eventually end up, in majority, online. So paying for online news is a natural progression. Free newspapers are becoming a thing of the past, especially high quality ones.

So the real question is, how much are you willing to pay for news? I personally, would be willing to pay a subscription to access the paper I buy daily, but instead of picking it up from the newsagents, accessing it online.

This is because I trust the quality of the articles, editorial opinion and the overall content. I also believe that journalists should be paid for their content. So I wouldn’t begrudge paying a subscription one little bit, as long as the standard remained high.

And Rob Bennett points out that the subscription model is already working out rather well for one media giant:

There is, of course one organisation out there now who have the resources to produce totally ‘free’ regional, national and international content (TV and web) to the same level and volume as News Corp by forcing every television owner in a very large country to pay for the content it produces whether they watch it or not. I currently subscribe to the BBC for £139.50 a year.

Personally, I wouldn’t really mind a pay-per-click model since the cost would be reasonably weighted in favour of the sources I like best and use most. Yet, subscription seems the more likely model since News Corp needs to ensure a minimum bottom line.

In the end, the proof will be in the pudding. No doubt ‘old media’ will be watching with bated breath to see if News Corp can pull this off. And if it does, there can be little doubt that the rest will follow suit.

UK-based marketing and PR resources on Twitter

Library of resources

For the last couple of weeks, I’ve been looking at Twitter accounts associated with UK business resources. Today, I’m looking at UK-based marketing and PR publications on Twitter.

Many small business owners are managing their own marketing activity, so following these Twitter accounts can offer a great source of information and inspiration.

  • @prweekuknews – This is the (seemingly unofficial) feed for the UK edition of PRWeek, the source for news and analysis surrounding public relations. Follow this account for updates and links to stories as they are published. This is an automated feed though, so there’s no chatting to be had.
  • @BrandRepublic – Brand Republic covers online advertising, marketing, media and PR. This is mostly an automated feed, but there’s some conversation in between the headlines. (Update: On 29th July, @BrandRepublic announced that they’re replacing the auto-feed with links to just “the best news and blog posts.” Good news, I say!)
  • @TheDrum -  An online resource covering advertising, design, media, marketing and PR. Again, the account chiefly posts links to headlines on the site but is slightly more interactive than most, with opportunities to ask questions and suggest content.
  • @utalkmarketing – The UTalkmarketing website is a merry mix of marketing news, case studies, opinion pieces and how-to guides. Follow this account for a heads up when new articles are posted.
  • @MarketingWeekEd – This is a pure news feed for Marketing Week, one of the UK’s leading marketing publications. Again, it’s hard to tell if this one is official, but it’s an effective way as any to keep abreast of the latest stories in the world of marketing.

And finally…I’ve mentioned these guys before in a previous Twitter post, but I can’t let a Twitter post on marketing go by without a mention for:

  • @MarketingDonut – Marketing Donut is a marketing resource website that publishes quality marketing advice and is completely accessible to non-marketers in style and content. They’ll also answer your burning marketing questions – just tweet.

That’s it for now.

Update: Twitter now offers its own marketing and customer service ‘how-to’ guide for businesses. It takes you through the basics, including key Twitter lingo, and offers tips on best practice. There are also case studies so you can learn how some big brands have leveraged the power of Twitter. Check out the Twitter101 guide for more information.

The Wienermobile crash: bad driving, good PR

Wiener

Sometimes, the old saying ‘no publicity is bad publicity’ is stretched to the point of lunacy, but in the case of the Wienermobile that crashed into a family home in Racine, an unpleasant mishap seems to have only meant good things for the Oscar Mayer empire.

In case you don’t know the details, the Wienermobile is (literally) a promotional vehicle for the food brand Oscar Mayer – it’s basically a 27 foot long van that looks like a giant hot dog.

It was designed in the 1930s by the original Oscar Mayer’s son and has been successful in generating publicity ever since. But after over 70 years, you might be forgiven for thinking the novelty had worn off.

Then this week, a woman driving just such a vehicle went to make a manoeuvre in a friend’s driveway, accidentally hit the accelerator and drove straight into the front of the house. According to reports, there was some structural damage to the property, but no one was hurt.

Here’s the official line from the Wienermobile blog:

“We were turning the Wienermobile around in a driveway, which is at the end of a dead-end street, and got into a bit of a pickle. We are so relieved that no one was home and nobody was injured. We promptly alerted police. We are working with the local authorities and the appropriate insurance companies to fix the damage and sincerely apologize for any inconvenience this may cause the homeowner. We are back on the hot dog highways spreading miles of smiles today. Franks everyone for your concern.”

So what is it about this potentially damaging story that has worked out so well for the brand?

Well on the simplest level, it has generated a lot of coverage. The image of a hot dog shaped car wedged into a house is a sight to behold and as a consequence the vehicle has once again become a familiar sight to people in the US and indeed all over the world. This story has been reported on heavily in the media, popped up on several social media platforms and generally created an internet buzz. So has it generated publicity for the brand? Check.

So what criticisms might the accident attract for Oscar Mayer. Well, any danger of the safety of the vehicle being called into question were quickly knocked on the head as the woman admitted to making a mistake, and the company have already agreed to pay for the damage to the property, so the brand is looking pretty blame-free.

However, we can assume this woman was quite young because the drivers of the seven Wienermobiles in existence are generally selected from senior college students who are about to graduate, and the hallowed position is only ever held for a year. (addition: she is 22)

So could it be that she got a little rambunctious behind the wheel? Could it be that the Oscar Mayer selection criteria just isn’t tight enough? Well I’ve seen no criticism so far, but even if it did come to light, I think it would only serve to raise the profile of the selection process and see applications for the position rocket next summer. A neat win from any accusations of a fail? Check.

So, a 27 foot long hot dog crashes into a family home creating the perfect photo opportunity. Publicity stunt? I very much doubt it. Good PR? Check.

Twitter and ‘FollowFriday’

Follow footprints

Following in the footsteps of Twitter users such as @dannybrown, @nikkipilkington and the like, I’m moving my #followfriday recommendations over to my blog.

This week, I’m recommending @prsarahevans and @MarketingDonut.

Sarah’s blog is a very useful resource for those interested in communications and social media, with lots of advice and commentary to get you thinking and acting. Sarah is also involved in a number of projects that are a must see for anyone trying to establish their brand through social media (see namechk.com and MediaOnTwitter).

@MarketingDonut is the Twitter persona of marketing resource website, The Marketing Donut. It’s packed full of marketing advice, aimed specifically at small businesses and broken down into bite-sized chunks of under 300 words. Undeniably useful stuff.

That’s it. More next week.

Update: Twitter now offers its own marketing and customer service ‘how-to’ guide for businesses. It takes you through the basics, including key Twitter lingo, and offers tips on best practice. There are also case studies so you can learn how some big brands have leveraged the power of Twitter. Check out the Twitter101 guide for more information.

PR: Practically (Ir)Relevant?

Newspapers

According to holdthefrontpage.co.uk, journalists consider less than 10% of the PR material they receive to be relevant to them:

Most PR material ‘irrelevant’ say journalists

Two thirds of journalists want to receive less material from the commercial PR sector according to the preliminary results of an online survey.

[...] Early results have shown that half the respondents consider less than 10pc of the content delivered to them by the commercial PR sector is relevant and that two-thirds of them want to receive less such material.

When I read the report, my first thought was that the findings themselves are a little weak in the PR stakes – a great headline but not much content. There’s little information in the report about a) the number of respondents and b) how broadly representative that sample is of journalists in general. So, ironically, the piece may be guilty of exactly what makes so much PR just hot air: a lack of credible numbers to back it up.

Of course, it’s now relatively easy to set oneself up as a PR professional, buy access to a media database and start churning out releases in all directions. Spam exists in every industry – why should PR be any different? They say spam accounts for some 90-95% of all emails sent, so it’s not really surprising that journalists are being targeted.

The real issue is this: are experienced PR professionals who should know better putting out hardly relevant and barely interesting information en masse? Well yes, some are. Do they make up the majority? Actually, I think not.

Remember, a PR person’s job is to get coverage. Very few, if any, of us are being paid simply to spew out information. It has to find a voice in a media that is then heard by the client’s target audience. Spam won’t achieve that, so I find it hard to believe it’s a practice that’s dominating mainstream PR activity.

Of course, I can see why a journalist on the receiving end of hundreds of time-wasting emails and calls per day would think differently.

Six reasons why business awards are worth entering

Awards trophies

Entering your business for awards can be a time consuming process and one that many companies prefer not to devote resources to, but win or lose, there are several benefits to be gained from the process.

1. Time to reflect

Awards entry forms pretty uniformly ask you to explain why you deserve to win the award. They require you to provide answers to questions like, “What was innovative or ground-breaking about your approach to customer service?” or “What challenges has your business faced and how have you overcome them?” In preparing your answers to these questions, you’ll have to look at your business with a critical eye. This should help you identify what makes your business great and, even if you feel you can’t provide impressive examples for every answer, will help you focus your efforts for the future.

2. Credibility through endorsement

Winning an award, particularly if it is from a credible source such as a well known publication, can represent a significant boost to your reputation. If you capitalise on this by adding the award mark to your website and marketing literature, you could see real benefits as this is third party endorsement of the highest order, telling your customers that your brand can be trusted to deliver excellence in the area associated with the award.

3. Media exposure

Winning an award, or even just being short-listed, can lead to positive exposure for your brand in the press. Often, if an award is linked to a particular publication, they will run a brief profile of each of the finalists, usually with extra detail for the winners. If you are lucky enough to win or be short-listed for an award, you should also consider releasing this news – with the organiser’s permission – to the press relevant to your sector, as this kind of public relations activity could generate more positive coverage for your brand.

4. Boost staff morale

Winning an award can be a great morale booster for staff, especially if the award recognises their particular contribution to the company’s success. For this reason, in addition to entering awards specific to your industry, you might consider entering customer service awards for the performance of your call centre staff, or technology awards in recognition of the efforts of your IT department.

5. Secure funding and support

While the kudos of being an award-winning company may well be incentive enough, many awards also offer the winner or winners a cash prize and/or support from a business mentor. For start-up businesses in particular, this can be a great way to help realise your business’s potential.

6. Strive for new standards

If you are unsuccessful in winning a particular award, you can still learn from the experience by comparing your business to the winning entry. In some cases, the organisers will provide unsuccessful entrants with feedback. This can help shape your future business practices and ensure you produce a better standard of entry next year.

Ten books to help you get acquainted with PR and marketing

Stack of resources

If you’re interested in understanding the principles behind PR and marketing, here are ten books that will provide you with a solid introduction to those industries.

Public relations

Public Relations: An Introduction by Shirley Harrison – A simple introduction to the key concepts of PR, with a particularly useful section on crisis management.

Exploring Public Relations by Ralph Tench and Liz Yeomans – A comprehensive and clearly written account of major PR tools, theories and concepts.

PR 2.0: New Media, New Tools, New Audiences by Deirdre Breakenridge – A great introduction to the concept of PR2.0 with extensive case studies.

Putting the Public Back in Public Relations: How Social Media is Reinventing the Aging Business of PR by Brian Solis and Deirdre Breakenridge – A bang up-to-date analysis of the integration of social media into modern PR practices.

Marketing

Principles and Practice of Marketing by David Jobber – An effective look through key marketing concepts with plenty of examples and case studies.

Principles of Direct and Database Marketing by Alan Tapp – An enlightening explanation of the sometimes baffling theory of database marketing.

Marketing Management and Strategy by Doyle and Stern – A great resource for understanding marketing strategy on an international level.

Marketing Myopia (Harvard Business Review Classics) by Theodore Levitt – A look at marketing and customer orientated markets from the former editor of the Harvard Business Review.

Branding

Lovemarks by Kevin Roberts – Interesting argument in favour of ‘loving a brand’ from the CEO of Saatchi and Saatchi.

Strategic Brand Management: Building, Measuring, and Managing Brand Equity by Kevin Lane Keller – A higher level text book on branding and strategic management.

You could also take a look at this guide to UK-based PR and marketing publications.

Ten UK-based marketing and PR publications

IMAGE - sports newspaper pile bottom

If you’re keen to keep abreast of the latest PR and marketing developments from a UK perspective, here are ten publications that will help you do just that.

Brand Republic – Web-based publication covering online advertising, marketing, media and PR.

Marketing Week – Print publication targeted at professionals working in marketing, marketing services and media.

Marketing – A weekly print publication covering the marketing, media and advertising industries.

Revolution – Monthly magazine dedicated to digital marketing.

The Marketer – The official magazine of The Chartered Institute of Marketing, published nine times a year.

New Media Age – Weekly magazine covering developments in interactive media.

PRWeek – Weekly magazine for PR professionals, with news, analysis and features covering sectors ranging from technology to public affairs.

MAD (Media, Advertising, Design) – Online magazine aimed at professionals in marketing, media, new media, advertising and design.

Guardian Marketing and PR Online home for marketing and PR related articles published in the Guardian.

Profile Extra – An online magazine for PR practitioners, produced by the Chartered Institute of Public Relations.

You may also wish to take a look at this list of books that will get you acquainted with PR and marketing.

The value of doing the right thing

Tick boxes

It seems to me that for many small businesses trying to survive the economic downturn, concerns about the environment and local community have fallen low on the agenda, with efforts limited to acting within the boundaries of the law. But with proper planning, good ethical policies can be integrated into everyday working practices for very little cost.

Here are five simple, low-cost steps you can take to improve your business’s approach to corporate social responsibility (CSR), and improve your reputation along the way.

1) Make your office green

If you only have a handful of staff in your office, recycling can feel a little pointless; unlikely to make an impact in the grand scheme of things. However, small to medium enterprises (SMEs) in Britain collectively employ over 13 million people, so a combined effort to think green could have a significant impact on world waste production and carbon emissions.

Careful use of stationery, such as the replacement of notepads with a box for scrap paper, and energy saving policies, such as switching off lights and computer equipment when not in use are simple examples of how you can act green while actually saving your business money.

Like most things, a drive towards greener working practices will only succeed if your staff are on board, so make sure all managers are fully briefed on the changes and distribute the guidelines in writing to every member of staff. In addition, consider including details of your environmental policy on your corporate website as this will reflect positively on your business while encouraging others to adopt a greener ethos too.

2) Become a public speaker

Offering the knowledge and expertise of key staff members to the local community usually costs nothing other than time and can often be of huge benefit to local businesses and causes. For example, speaking to students at universities and colleges about your business can provide them with invaluable business knowledge, while simultaneously raising your profile and increasing the likelihood that talented students will approach your business for a job upon graduation.

3) Sponsor a local cause

Despite the financial costs, there’s a great deal to be said for sponsorship. If you choose your target carefully, sponsorship can provide very positive exposure for your business on a large scale, at a fraction of the cost of advertising. When selecting a project or endeavour to sponsor, focus on those that are relevant to your local community, likely to succeed with your funding, and, ideally, already have a plan in place to attract media attention.

4) Offer support for local projects and events

If sponsorship is beyond your financial capabilities, becoming involved with a local project or event can be an excellent way to put your skills or assets to use in the community. Whether you offer a free consultancy, lend resources or even spare a little of your time, this is a great way to make your business known to local clients. If you employ a PR firm, you could also consider asking them to promote your involvement, thus raising your own profile while helping to publicise the cause.

Local events also provide excellent networking opportunities, offering you a chance to get out into the community and connect with potential clients you might otherwise never have met.

5) Trade responsibly

Corporate social responsibility is not just about investing in the community and reducing your environmental impact, it’s also about working responsibly with customers and suppliers. Review company literature to make sure all of your products and services are explained clearly, fully and honestly and think ethically about the customers you target. For example, targeting pensioners on a fixed income with a high interest loan would not be considered ethical. You could also review your complaints procedure to ensure that all issues are dealt with promptly and that you are open and honest when things go wrong.

In addition, you could look at reviewing your complaints procedure to ensure that all issues are dealt with promptly and that you are open and honest when things go wrong. In addition to improving the overall customer experience, this should prove beneficial to your business’s reputation and improve your chances of receiving referrals through positive word of mouth.

Far from being ‘just a PR exercise’, corporate social responsibility is about investing in improving your business for the benefit of everyone it comes into contact with, including your staff, customers, suppliers and the wider community. And by taking a few steps towards more ethical trading, you could see significant cash savings, an improvement to your reputation and even an increase in revenue.

Get better quality bids for your projects

Get noticed

As a marketing and communications consultant, I connect with new clients in a variety of ways. Often, people come to me with their project after a recommendation, but I also meet great clients through social networking sites and indeed through this website.

One service I’ve been using for the past few months with great results is Peopleperhour.com, a website that brings buyers and providers together through a job listing and bidding system.

This week, Peopleperhour.com contacted me and asked me to share my perspective on what buyers can do to draw in a better quality of bid. After some discussion, we agreed that the key to attracting high quality and appropriate bids is a well written project description.

To read my thoughts on how to write better quality project listings, visit the PeoplePerHour.com blog.

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