February 8, 2012

Advertising for a freelancer – getting the right replies

For many companies – particularly startups – contractors offer a vital resource for keeping things running smoothly. If you have a job that requires a specific set of skills, but can’t offer enough work to constitute a full-time, in-house position, freelancers offer the perfect solution.

But when looking for a provider, often it isn’t practical to go through the same rigorous interview and assessment process as you would for a permanent employee, so how do you get quality work without the HR headache?

In my opinion, word of mouth recommendations are great when you can get them, but otherwise, advertising online (via your website or a job site) is the way to go, and then it’s all in the job description:

Make the title count

The first step to attracting quality bids is to make the most of your post title. Whether it’s on a general job site like Reed.co.uk or a site specifically for freelancers like People Per Hour, front page listings tend truncate titles to around 30 characters, so it’s wise to keep your title below this mark and get straight to the point. For example, rather than writing ‘Help needed with sales letter for accountancy firm’, you could write ‘Sales letter (accountancy)’.

Write clearly

As a provider on several freelance job sites, I read dozens of job listings per week where the project description is so vague, it’s almost impossible to fathom what the advertiser is looking for.

While this might present a challenge to the service provider looking to place a bid, the main victim of the vaguely worded project listing is the buyer themselves, who not only risks receiving dozens of irrelevant bids, but might even go so far as to accept a bid from a provider who has a false notion of what is required.

Be specific

When it comes to the project description, bidders will find it much easier to price up a project if you are explicit about what’s involved. So, for a web design project, for example, aim to explain how many pages are needed, what functionality the site must have, whether you will need a logo and so on.

Outline required skills

If you any specific skills requirements, such as being able to work with a particular piece of software, you should list them and state whether they are essential or preferred. It is also worth mentioning what industry your company operates in, as this can attract bidders with useful experience. For example, an accountant who already understands the typical transactions of a firm in your sector might be better placed to give industry specific tax advice.

Sell yourself

To attract strong bids, you should also consider giving some details about your company’s achievements and reputation. Just as with any job, people may be more inclined to apply if the company has an appealing profile.

Set a realistic budget

It is also important to be as realistic as possible about your project’s budget. If your budget range is very low, you may not attract the standard of provider you are looking for, and if it is unnecessarily high, you might find people bid higher than they otherwise would. If you have time, research what constitutes a realistic budget before submitting your listing. Alternatively, mark the rate as ‘negotiable’ and judge what constitutes a reasonable price based on the bids you receive.

Clarify with bidders

Finally, remember that you are not bound to agree to work with someone based on their initial bid alone. If a bid looks great, but doesn’t answer those last minute questions that have arisen since you posted the project, ask them. A good provider will be happy to discuss your requirements in more detail before asking you to accept their bid.

(This post is adapted and updated from a post I published on PeoplePerHour.com in March 2009)
  • http://www.enterprisenation.com San Sharma

    Excellent tips, Emily! Very thorough – and good timing, actually. We may be using People Per Hour very soon, so will try out your tips and let you know how we get on.

  • http://www.nikkipilkington.com Nikki Pilkington

    Great post – I always find that no matter how clear you are on needs and wants though, some freelancers will just try and convince you they’re right for the job no matter what.

    And let’s not forget the people who don’t actually READ the ads :) I recently posted an ad for some PR help which clearly stated for people to email me and NOT pitch in the comments or call me. Yep, you’ve guessed it, my phone rang all day and the comments were besieged.

    The job went to one of the few people that:

    a) read the notice properly
    b) did some research on me (not difficult)
    c) emailed me exactly what I asked for
    d) seemed the best match based on the fact that I liked her

    Can’t think who it was now ;)

  • http://www.lurie.me.uk David Lurie

    Excellent post Emily – I’d never heard of PPH so I’ll keep that in mind for things in the future. Or if my new job ever goes tits-up, I may find myself looking for jobs on there :)

  • http://www.planetcontent.co.uk Chris Lee

    Can I add “don’t tyre-kick” to that list? It’s unfortunate when small businesses ping you an email and then never reply, even just to say “thanks, we’ve decided not to follow through with [area of requirement] at the moment but will get back in touch as and when it becomes required”. Just out of politeness, even…

    I came off PeoplePerHour pretty quickly. There was no value for me and it just looked like desperate people pricing themselves downwards. I use Freelance Alliance. Great leads from that.

  • http://www.triswebb.wordpress.com Tristan Webb

    As ever, a great and thorough range of tips from you Emily. Keep them coming!

  • Heather Townsend

    Interestingly, my 1st (and only) way of recruiting freelancers is from my network. I don’t tend to look for people for one-off jobs, but want a relationship to develop over time. Very often the relationship is present before work changes hands.

    I would recommend that you are very clear about the successful outcomes of the project. Make sure you have a contract in place with anyone you hire.

  • http://www.emilycagle.co.uk Emily Cagle

    Thanks for all the comments, guys.

    Heather, I know some companies that simply won’t outsource under any circumstances because of issues of trust, so I agree that recommendations is often the way to go where possible. Also absolutely agree that a contract is vital – and easily overlooked for freelancers. I have a standard contract for freelancers that includes NDA and intellectual property clauses.

    Tristan, thanks for the kind words.

    Chris, that’s a great addition, thanks. I agree that PeoplePerHour is suffering from a spiral of ridiculously low bids forcing even lower cost expectations from buyers. It can’t go on, but it would be a real shame to see the site fail.

    David, I’m sure you’ll do fabulously in your new role, but yes, I recommend checking the site (and Freelance Alliance) out whenever you need to freelance or indeed find a freelancer.

    Nikki, hmmm, yes, who could that be? ;) Thanks for your insights. If you have the leverage (and traffic) to list a job on your own blog, it can be really effective, I find, but I agree, you still get plenty of time-wasters, even in the very best worded of requests!

    San, thanks. I’d be really interested to hear how you get on. Perhaps a guest post is in order…. :)

  • http://www.lurie.me.uk David Lurie

    Oh you are a charmer aren’t you Emily. Now, while you’re on the topic of guest posts in your message to San there, how about guesting for http://www.lurie.me.uk? Lots of flexibility on what to talk about too.

  • http://www.emilycagle.co.uk Emily Cagle

    Thanks, David :) I’ll drop you an email.

  • http://rachaelphillips.co.uk Rachael

    As a freelancer I’d agree with all of what you’ve posted. I think it’s vital that companies be specific and also have the right budget for the job they’re advertising. I’d also like to echo Nikki’s point…freelancers really do need to read the adverts properly. If something specific is required and you don’t have it (and it’s essential) then don’t waste everyone’s time (including your own applying)
    The other thing I’d suggest is that when looking for workers provide a place where freelancers can go find out more about your company, more about what you do, who you are, whom you’re working with.

  • http://www.emilycagle.co.uk Emily Cagle

    Thanks Rach. Good suggestions. I also published a post from the other side of the fence over on Birds on the Blog today: “Freelancing is one thing. Winning work is quite another.” http://www.birdsontheblog.co.uk/freelancing-is-one-thing-winning-work-is-quite-another/

  • http://www.marketingdonut.co.uk James Ainsworth

    Identifying the specific skillset required from the freelancer and whether or not you feel you can have a good ‘at arms length’ working relationship is curcial.

    For taking on a freelance resource, look within your existing network. Who do you trust and who did they use as a freelance resource to get the results that have impressed you?

    Look for a network savvy freelancer too. One that works on building up a network of existing and previous clients and working with those that take them on to generate testimonials is an important factor in reinforcing the quality of work and those that have put their faith and above all, their money, into the freelancer for the skills that they provided.