February 4, 2012

Share your nuggets of business inspiration

Every single enterprising company across the country is being invited to share their nuggets of business wisdom as part of campaign called 100 Thoughts.

The campaign, organised by HSBC, has been designed to both promote and celebrate nuggets of business inspiration, with businesses invited to share their insights on Twitter.

To take part, businesses simply need to tweet their thoughts, making sure that they include the #100thoughts hashtag.

For example:

“#100thoughts Never forget to listen.”

There is, of course, also the ability to read other people’s thoughts and keep up to date with all the latest news by following the 100 Thoughts campaign on Twitter.

The businesses behind the best tweets will be invited to attend invite-only networking events that will be taking place across the country, hosted by business luminaries such as Sir Eric Peacock (Chairman of ‘What If’ – rated by the FT as the number one company to work for in the UK) and Andrew Neil (host of Daily Politics).

The most inspiring contribution – as voted for by the public – will also be offered business consultancy to help their business take advantage of the networked world.

So, if you’ve got any inspirational insights to share with the world, then get tweeting!

How would you handle Gordon Brown’s PR right now?

So, election fever has driven Gordon to call people bigots in public. Ok, not quite the real story, but a PR nightmare nonetheless. Here, for your reading pleasure, is our very own Account Exec and Politics grad, Eamonn Moore, with his thoughts on how to handle the whole affair.

“That was a disaster – they should have never put me with that woman. Whose idea was that? It’s just ridiculous… She’s just a sort of bigoted woman that said she used to be Labour.”

Gordon Brown made the above comments earlier today about Gillian Duffy, an ordinary member of the public from Rochdale who had been speaking to him in front of the press and media about several political issues, not realising that his microphone was still broadcasting.

His remarks may have been made in private, but right now they are being broadcast and discussed everywhere, from news channels to Twitter (indeed, #BigotGate was trending within the hour).

So in the wake of the crisis, how could Labour handle Gordon Brown’s PR?

Here are five actions that could be taken to try to minimise the impact of his comments, and salvage the rest of the election campaign.

1. Issue a public apology

Whilst Gordon has now apologised both publically and privately to Gillian Duffy, his public apology (as featured in a radio interview with Jeremy Vine this afternoon) did not go far enough, I feel. He apologised “if” he had caused offence, when it is quite clear that there is no “if” about it.

At this point, I’m disregarding the issue of whether Gillian is actually a bigot or not because it would be unwise for Labour to attack her for being so in an attempt to salvage Gordon’s reputation – the press & public would likely be unimpressed by a sustained attack on ‘a defenceless pensioner’. Furthermore, she’s actually a Labour voter (or was until today!), so to attack her could be seen as further attacking Labour voters.

Instead, it’s time for Gordon to be human. He could apologise unreservedly for his comments and the offence caused both to Gillian and Labour voters (five minutes is a very short amount of time to make your mind up that someone is a ‘bigot’ after all). We now understand he’s visited Gillian in person, so perhaps he’s done just that.

2. Talk about the pressures of an election campaign

Whilst Gordon should offer no excuses for what he said, the situation does present him with an ideal opportunity to talk about the pressure of an election campaign and getting caught in ‘the heat of the moment’. This may lead to some sympathy being generated for him – a man who has struggled to perceived as genuine at times.

3. Fight fire with fire

It wouldn’t be an election campaign without some good old-fashioned points scoring between the parties, would it? The Tories are likely to lambast Gordon for his comments, but Gordon could fight fire with fire and attack the comments made by Shadow Home Secretary Chris Grayling regarding the rights of gays and lesbians, broadening the debate to one of ill-advised comments in general.

4. Tackle the issue of immigration head on

The news channels are reporting that Gordon’s “bigot” comment came after speaking to Gillian about Eastern European immigration. Whilst today’s incident looks bad right now, it could provide the ideal catalyst for Gordon to tackle the issue of immigration head on, by talking about how he recognises that immigration is a major issue and what he plans to do about it.

5. Implement checklists for all media events

Leaving your microphone on really is a school-boy error, especially when you’re so used to appearing in the press and media. Gordon’s PR team now need to sit down and draw up checklists for all media occasions to ensure that no further mistakes are made. Sounds simple, but obviously no one said, “Hey, Gordon. Have you taken your microphone off?” at the crucial moment.

Those are my five suggestions, and I don’t claim that they’d get Gordon out of the pickle he’s in, just help address the issue.

How would you handle Gordon’s PR right now?

(Hat tip to @MarketingDonut for posing the original question).

Making working from home work for you

Judy Heminsley, author of Work From Home, and blogger of Work From Home Wisdom, provides this guest blog highlighting the benefits of working from home, and offering some pointers to make it work for you.

A survey carried out by Australian magazine Home Beautifula few years ago found that readers were afraid that if they worked from home they would become ‘fat, depressed and lazy’!  Many office-bound people I talk to have the same fears.

But actually research has shown that people working from home are more productive – BT came up with a figure of 20% more.  And all the home workers I talk to say they are much more effective and see this as one of the greatest benefits of working from home.

Build a structure

Perhaps the biggest change when you start to work from home is realising that you are now responsible for every decision about your working day – when to start, where to work, how often to take breaks, how to schedule your work, what time to stop etc.

Being in charge gives you freedom to design your working life to fit your own needs and habits and you will get the best results if you build it round a solid structure.

How to get started

The morning commute moves people into work psychologically and emotionally as well as physically.  You may need more than just the stroll into your home office, so devise a routine that signals the working day is starting.  A delegate at an event I spoke at recently recommended a ‘walk to work’ – a 15 minute stroll to stretch her legs, get some fresh air, say hello to a few neighbours and remind herself how lucky she is not to be sitting in traffic.

My routine is a 21st century version of toast with the papers – eating breakfast while surfing the news, checking out business sites and updating Twitter.  Reading my emails and making the required responses hooks me effortlessly into work.

Stay connected

The idea of working alone, away from all the distractions of the average workplace, is certainly appealing, but the reality can present a real risk of becoming lonely and isolated.  That can quickly lead to a loss of perspective and a downward spiral in self-confidence and motivation.  So make human contact your top priority to keep your energy and creativity high:

  • Social media and internet forums help you connect with others socially and may prove to be sources of professional help.
  • Pick up the phone when your energy starts to flag – talking to somebody will give you a quick boost.
  • Get out and about – there’s nothing like a change of scene and being amongst other people for a shot of inspiration.  Coworking allows you to work alongside fellow freelancers and home workers in a relaxed atmosphere where people chat about what they do and exchange tips.  Check out coworking spaces and Jelly in your area and my website www.workfromhomewisdom.com for lots of information about both.

So that pretty much deals with the ‘lazy’ part of my headline.  And the great thing is that if you apply all these tips, it’s hard to see how you could possibly become fat and depressed either while working from home!

Every ash cloud has a silver lining: mapping social media 2.0

This is a guest post by Jeremy Bramwell, Client Services Director at IAS B2B Marketing.

The biggest and most bizarre news story of the year so far has got to be the Icelandic Volcano (I won’t even attempt to spell it, let alone get you to pronounce it), its accompanying ash cloud and consequential lockdown of Northern Europe’s airspace for 6 days.

I heard about this the first morning via @skynewsbreak in my Twitter feed and immediately started to think about using Twitter to map the movement of the ash cloud over the UK. Mistakenly, I thought that we’d actually be able to see the ash cloud and so I asked my Twitter followers to @ reply me their postcode if the ash was overhead (of course, I got no replies).

I got the idea from @benmarsh who developed a very neat application to map the affects of the snow in real time last winter. That of course is too clever for me and my intention was to create a cardboard map of the UK, give it a dusting of ash from an instant BBQ, take a picture and post it on Twitter for a bit of fun (see original tweet).

This I did and the ‘UK Ash Map’ took off getting 1,700+ views on Twitpic over the next 2 days. I quickly realised that the story was going to run and also tweeted the UK ash map from the @iasb2bmarketing Twitter account with the line ‘Mum’s not going to Iceland’.

I also toyed with other ideas of how we could as an agency have a bit of fun, and help people stuck in other parts of Europe, I even considered ‘re-naming’ IAS as ‘Icelandic Ash Services’ for the week and using our network of agencies across Europe to assist stranded B2B marketing professionals get home but the logistics were too complicated so that had to be shelved.

I learnt a valuable lesson in on-line to off-line PR from my very first UK Snow Map back in January, which was even more successful getting over 10,000 views on Twitpic, so set our PR team to work in producing an IAS press release on the UK Ash Map which has already gained good coverage in our key trade publications. Our agency is very creative, fun and irreverent and the ‘cardboard maps’ I create fit our brand perfectly, we may even put together a 2011 ‘Cardboard Map’ calendar I just need a few more biblical events to stimulate my imagination.

So in the interests of ‘new media art’ we are giving away a framed print of the UK Ash Map at IAS’ Digital PR forum in Manchester today, if you’re lucky enough to win it, you’ll have a small piece of Twitter history to put on your wall.

Awards deadline extended for pioneering British businesswomen

If you or someone you know is a female business leader, setting standards and smashing barriers, you have until the end of Friday 16th April to put in an entry for the First Women Awards.

The awards aim to identify “the most pioneering women in British business, science and professional life”

There are nine sector-specific categories:

  • Manufacturing
  • Tourism and Leisure
  • Finance
  • Science & Technology
  • Media
  • Retail & Consumer
  • Property
  • Public Sector
  • Business Services

In addition, there are two special categories:

  • The First Women Business of the Year Award
  • PwC Lifetime Achievement Award

Previous winners of the PwC Lifetime Acheivement Award include Val Gooding CBE, CEO of BUPA and Ann Gloag OBE, Founder of Stagecoach.

Shortlisted nominees will be asked to attend an informal judging session on 14th May in London.

Winners will be announced at an awards ceremony on 23rd June at the London Marriott Hotel Grosvenor Square. Tickets to the ceremony cost £175 +VAT, which includes a champagne reception and three-course meal.

For more information or to enter the awards, visit First Women Awards.

Using your green credentials

Colleen Smith from eFIG (The European Federation of Interior Landscape Groups) guest blogs for us this week and plants the ultimate environmental message.

We are all encouraged to be ‘greener’ and we all know some of the simplest steps, from switching off lights or turning the heating down. But being green isn’t just about reducing waste, it’s about actively contributing to a healthier environment.

As a business, one way to start your greening process is to bring in some plants. Such an investment is about more than just flashing your green credentials. Plants clean the air and refresh it with oxygen, turning your office into a more positive environment for staff and visiting clients alike. What’s more, plants can help to keep us calm and improve our concentration and productivity.

Whilst cleaning the air, they mop up the cocktail of toxins which are emitted into the air by everyday products from paper goods to electrical products which often can’t escape at work especially if there is no natural ventilation. Interior planting can noticeably reduce levels of carbon dioxide and carbon monoxide in the indoor air as well as other toxins some of which are known to be carcinogenic.

Whilst it’s not as simple as to say they can help reduce your carbon footprint – the calculations are more complex – plants certainly say you care about your staff and the environment they work in.

Will VoIP ever be good enough to risk ditching your landline?

There are significant cost savings to be made by making calls over the internet, but ditching the landline can seem like a big risk in a world where communications have to be consistent. Businesses aiming to project a professional image can’t subject callers to choppy sound and dropped lines, so we asked Chris Marling of Broadband Genie whether the technology is up to the job.

For a startup business to run efficiently, you have to get really mean on those bills. As well as making sure you’re thrifty when it comes to office essentials such as phone tariffs and broadband provider, without the luxury of being able to speed dial IT support, you’ll also want to make sure you can rely on all your essential communication set-ups.

The technology is there for users to be able to make calls over the internet without having to worry about expensive call time. Known as VoIP (Voice over Internet Protocol), the most common internet calling service is Skype. A firm favourite for those with family overseas, Skype is fast becoming the preferred VoIP service for those who want to be able to call landlines and mobile phones around the world at low, per-minute rates, or have the option to pay for unlimited calls in advance with a subscription.

But whether Skype is currently good enough to ditch your home phone is debatable. If you’re working from home or a small office, your phone is often your lifeline, so technical problems are just not acceptable.

Although it’s improved since its launch in 2003, it’s not uncommon for Skype users to complain of technical hiccups. As well as often experiencing problems with its initial connection to a dialled number, sometimes voice calls can seem a little distant or crackly. Outages are also a potential hazard. In the past, Skype users have fallen victim to lengthy service disruption – sometimes stretching out as long as three days. That’s bad news if you have important clients trying to call you.

The obvious answer is to keep a landline for incoming calls, but use Skype or another VoIP as a way of cutting back on expensive telephone bills, especially if you’re often calling overseas. At the moment, most broadband providers ask you to cough up for phone line rental anyway, so just having a phone on your desk seems like the obvious answer.

Of course, there is one way you can connect to the net without the obligation of line rental and that’s by using a mobile broadband dongle. Technically you can use Skype with mobile broadband. As long as you have a good 3G connection you should be offered enough bandwidth to talk online and you may even be lucky enough to use the video calling function without too many issues. Additionally, 3 UK even allows Skype to be used on their mobile phones.

However, other providers aren’t as relaxed about VoIP use over their networks, and although the likes of Orange and Vodafone haven’t specifically blocked Skype, their terms and conditions for VoIP make the rules a little hazy.

Additionally, last month 200 million Nokia users with a Symbian smartphone were given access to free Skype use. Shortly after, O2 said it would be blocking this service on its network as VoIP is strictly prohibited within its excessive use policy.

Industry experts have predicted sales of VoIP hardware to rise significantly this year. And with improved sales should come a more reliable service.

The future certainly looks promising for VoIP and with obvious money-saving benefits it’s a great feature for small offices. For now, however, if you do want to make the move over to Skype, or another VoIP service, it’s worth keeping your desk phone handy. Just in case.