February 8, 2012

Diagnosing weak marketing: a good cause for heart failure

£1 Challenge for the British Heart Foundation

The £1 Challenge was a noble idea: get one million people to donate just £1 in the space of four months to raise £1m for the British Heart Foundation. In the end, however, the attempt was dubbed by its organiser, Steve Trister, as a “catastrophic failure”, raising just £2,329 and receiving very little media coverage.

Raising over £2k for charity is not to be sniffed at, but it is a long way from the £1m target, and in the video from Steve that draws a curtain over the challenge, he is visibly disappointed.

From my perspective as a marketer, here are the main five reasons I think the campaign failed to launch:

1. Uninspiring challenge

The idea of raising £1m is interesting but, frankly, a bike ride is not. The tie in between healthy exercise and healthy hearts is a no brainer, but there was no stunt to inspire the hearts and minds of the national press and social media trend setters. A campaign like this needs to be visual and exciting from the outset – the £1m target was not an exciting enough concept by itself.

2. Local cause

Steve suggests that perhaps a cancer charity would have fared better, but I think it was the locality that was the problem. An international charity would have encouraged international donations, and thus broadened the reach of the campaign. That said, if the UK media and online community had got behind it, I believe it could still have succeeded with a UK cause.

3. Lack of celebrity

Steve Trister seems like a great guy with some great ideas, but he’s not a known face. Journalists are looking for a hook that will interest the masses, and a famous face early on could have helped the cause. Some celebrity endorsement was secured, but it was low key, and too late.

4. Over-reliance on social media

There were lots of earnest social media users helping to promote the cause in the beginning, but without the PR to support it, this ran out of steam. Some press coverage would have ignited and reignited public interest and helped drive the campaign on.

5. Lack of planning

Steve acknowledges himself that the campaign could have been a success with more planning. The problem is, when everyone is donating their services for free, there is only so many hours they can realistically offer. Strong media relations was needed in the months before campaign went public to get nationals to back the cause and help launch it with a bang.

Steve has promised to come back with another challenge in six months, and I wish him luck – I just hope he spends the next six months taking his own advice and planning carefully to make the next challenge a full-blooded success.

  • http://www.morganpr.co.uk Nigel Morgan

    Hi Emily,

    You blog is the first time I have even heard of the £1 challenge – which just shows have they must of failed to promote the campaign!

    I would be inclined to agree with your points and in particular 4 & 5. Clearly as fabulous as social media is it should not be relied upon! Ideally it should have worked really well on social media and then that would have become a story for the traditional media to comment on.

    Obviously better planning would have revealed how easily the campaign would have failed and steps could have been taken to ensure it was successful.

    How about bringing it on to Twitter, the beating heart of the social network and done the £1 million, one million followers campaign. If you wanted to follow, you paid a pound. Stephen Fry would have, and so the coins would have started rolling in and the £1 million would have been easily raised.

    Imagine the RT ‘I just joined the British Heart Foundation’s £1 million, one million followers campaign by paying £1 – have you?’ Throw in a tool to appear on your avatar…

    Hopefully charities will learn for the future!

    Excellent post Emily.

    Nigel

  • http://www.andrewlloydgordon.co.uk Andrew Lloyd Gordon

    Great post!

    I’d also not heard of this challenge, which is a real shame.

    Ironically, your post and the resultant interest in why it ‘failed’ may do more to raise the profile of the British Heart Foundation than the campaign did!

  • http://www.nikkipilkington.com Nikki Pilkington

    I’m going ot say what I say below with the caveat that it’s easy to pull someone else’s campaign to pieces once it’s over – and easy to see the flaws in someone else’s plans. However, I do believe that this campaign could have been a success, even with the bike ride, no media coverage and NHF as beneficiary.

    To my mind:

    1) The campaigning started before anything was ready.

    I first heard of the £1 challenge when there was no website, no Facebook page and no way of donating. I heard about it via email, via Facebook, via Twitter an more. And I was excited about it. The first few times. It was quite a while before any of the methods of donating were available, and by the time they were, lots of people told me they were ‘fed up of hearing about it’.

    2) There was no paypal donation button

    When you finally could donate there was only one way to donate – sign up via the NHF website, a laborious process to donate just £1. The Paypal button didn’t appear for a long time. Paypal should have been accepted from the beginning

    3) There was no social media campaign

    There were lots of people doing bits of social media – the odd bit on twitter, little bits of Facebook stuff and maybe some blogs on Ecademy etc.

    Where was the organised blogging campaign? Where was the orgnised Facebok campaign? Twitter campaign? Who was pulling all of these together?

    I have met Steve a couple of times and I really like him – and I realy feel for him as I know he put his all into this.

    I don’t think the issue was the charity or the media – and are you telling me that NO local media wanted to cover his challenge? Anything being done via Social media is BIG news right now – I think it was as he said, a lack of thought and preparation.

    I’m happy to put my money and time where my mouth is and offer Steve my help for free on his next project, and I’ll happily eat my words if I’m proved wrong, but this could have worked.

  • David

    All valid points.

    Offer Steve two hours of your time next time around?

  • http://www.emilycagle.co.uk Emily Cagle

    Thanks for all your comments.

    Nigel: I think the Twitter follower idea is a great one. As with any form of marketing, it would still need proper planning and publicising, but I agree it could certainly take off.

    Andrew: Indeed. All was rather quiet on the blogging front. Which is a shame and supports Nikki’s points about an orchestrated social media strategy.

    Nikki: All great points (I should clarify, there was some coverage just not very much, and clearly not enough). I found out about the campaign once the website was in place, but did notice that the Paypal button attempted to open a pop-up, which was blocked by default in both Firefox and IE. Obviously, the more clicks it takes to make a donation, the fewer will make it through.

    David: Absolutely. Just as Nikki has stated above, I too would love to help with the next challenge. So if Steve is reading this…

  • http://www.csm-comms.co.uk Claire Shiels

    I want to start by saying congratulations to Steve for raising the two grand so far and I hope the next campaign will smash through the target.

    I’m going to be quite cynical. It’s a bad time to be asking for donations, as all charities are working flat out to get the last penny out of us. And make no bones about it, they’re all worthwhile causes but we simply can’t donate to everyone. So you have to stand out. Here’s some of my fundraising tips for what they’re worth:

    1. As Emily says, whatever you’re doing, make it memorable. REALLY memorable. Sadly it’s not why you’re doing it that will make headlines, it’s how you’re doing it. To stand out, you have to think of something absolutely no-one else is doing. Get Julie Goodyear to pull pints behind a bar for an evening, or Yvette Fielding to hold a ghost hunt. Sir Alan Sugar to teach a toddlers’ class for a morning?!

    2. Again, celebrity endorsement is a winner. Choose carefully though! Of particular interest would be a celeb who had actually suffered from a heart condition to spearhead the campaign. It needs a face!

    3. The campaign should not consist of one tactic – use all the tools in your kit to compile a sustained, structured campaign – advertising, PR, events, website, social media, telesales, email marketing.

    4. Being absolutely cynical – make sure the general public understand how it’s going to benefit THEM. I think sadly, the warm glow achieved from donating a quid doesn’t last, so you need to focus on offering something in return, even if its a named public thank you on your website or Twitter.

    5. If you can, perhaps get one of the national newspapers on board to support the fundraising? At least approach them.

    Hope this helps!
    Claire

  • http://www.kochou.co.uk Rachael Phillips

    I 100% agree with Nikki on all counts.
    Raising £2000+ just by £1 donations is a HUGE achievement and perhaps if he’d had the know how and support from those people who have skills in marketing, pr etc he’d have been able to make even more.

    I don’t think he failed at all, he just lacked skills that enabled the project to go from excellent to extraordinary.

    As Nikki says his next project I’d be willing to offer my services for free!

  • http://www.limenoodle.com Eric Swain

    Following on from (one of) Nikki’s points, without a properly structured, integrated strategy, developed in advance, purposely executed throughout, measured and tweaked along the way, you had better not expect much from social media. Too many people believe that all you have to do send a few tweets and set up a Facebook page and the idea will spread like wildfire.

    “Messages” that spread like wildfire are usually quirky or funny or touching or inspirational (think of any number of youTube videos that have shot to fame); they catch the cultural imagination, often accidentally.

    However, those campaigns with a purpose that have successfully spread, the ones with a message and a call to action, for example, almost always have been built strategically and methodically from the outset. They don’t usually spread “like wildfire”. Instead awareness grows slowly at first, building momentum and growing exponentially over time. And behind that methodical growth is a person or a team executing an integrated (both within the social media toolkit and with other marketing efforts) social media program.

  • Helen Winder

    I worked with Steve on The £1 Challenge and I have to say that everyone who supported Steve worked extremely hard putting in many many hours of their skills and time.

    Yes, there were things we could have done different. Yes, this was a big challenge but at the end of the day we raised over £2000 for the British Heart Foundation.

    Please reserve your comments and opinions as only one side has been seen.

    Thank you

  • http://www.nikkipilkington.com Nikki Pilkington

    Helen has a very valid point – and one I tried to get across with my caveat at the beginning of my post – it’s easy to rip someone else’s hard work apart, when you’re not a part of it and don’t know the blood sweat and tears that went into it.

    I think what Steve actually achieved has been slightly overshadowed by what he ‘didn’t’ achieve – let’s not forget that 2000 people donated to the cause, and as Steve says himself, lessons have been learned.

    It was a huge challenge – I thought if anyone could pull it off it would be Steve.

    I was surprised not to see Twitter used more to encourage donations and thank people who have donated, maybe next time.

    And, as already said, happy to donate my time for the next one.

  • Steve Trister

    OMG! I never expected debate like this from posting the video. You can’t put a price on your feedback, so thank you.

    Need to let some of what you have said digest for a bit

    wow!

  • http://www.emilycagle.co.uk Emily Cagle

    Helen, thanks for commenting and I do hope Nikki’s subsequent comments go some way to showing that the intention on here is to learn from the challenge, and not to be unkind or unnecessarily critical.

    Steve, thanks for taking the time to comment.

    As I said in my original post, £2k is certainly not to be sniffed at. I have the utmost respect for what you and your team tried to acheive and for the work you put in, as I’m sure does everyone who commented on here.

    There isn’t a marketer alive who can honestly say that every campaign has gone the way they wanted it to, and the never ending process of reflecting on past outcomes and modifying future methods to do even better next time is part of what I love most about marketing.

    Your video was brave and insightful and may have been the most effective tool yet in terms of raising the cause’s profile. I think there are some fantastic comments and suggestions on here, and with so many offers of help for the next challenge, I think you have every chance of succeeding.

    Emily

  • http://www.LondonPRagency.com Alex

    You’re spot on. Whilst a noble target its in no way inspiring / interesting, hence the lack of coverage,