A business is often only as strong as its relationships with its customers, so commitment to a high standard of customer service is key.
The National Customer Service Awards celebrate excellence in customer service and the impact this can have on businesses and their customers.
There are a total of 23 awards available, divided into three main types.
Individual awards:
- Customer Service Contact Centre Professional of the Year
- Customer Service Leader of the Year
- Customer Service Manager of the Year
- Customer Service Newcomer of the Year
- Decade of Excellence
- The ICS Front-Line Professional of the Year
- Young Professional of the Year
Team awards:
- Award for Best Training or Development Project
- B2B Customer Service Team of the Year
- B2C Customer Service Team of the Year
- Back Office Customer Service Team of the Year
- Customer Service Complaints Team of the Year
- Customer Service Contact Centre of the Year (over 100 seats)
- Customer Service Contact Centre of the Year (up to 100 seats)
- Customer Service Team of the Year – Financial Services
- Customer Service Team of the Year – Public Services & Education
- Employer of the Year
- Front-Line Customer Service Team of the Year
- The Customer Service Management Team of the Year
- The Customer Service Team of the Year Award
Innovation and excellence:
- Best Use of Technology in Customer Service
- Field Service Award
- The SOCAP Award for Innovation in Customer Service
Entrants must register their interest by 26th May at a cost of £170.00 + VAT per entry. Once registered, entrants will have until 30th June to get their completed entries in.
Update: The registration deadline has been extended and is now 21st July.
Winners will be announced at an awards ceremony in London on 9th December.
For more information, visit the National Customer Service Awards.
